Privacy Policy & Terms of Service
Your privacy and trust are important to us. This policy explains how we collect, use, and protect your information when you use our services.
Table of Contents
1. Introduction
Welcome to the official website of Harmony Health, a Tennessee-based provider of care services for the elderly and adults with intellectual, developmental, and physical disabilities.
By accessing or using our website or communication channels, including SMS, you agree to the following Terms and Conditions and Privacy Policy. If you do not agree with any part of these terms, please discontinue use of our services or site.
2. Use of Website
Eligibility
This website is intended for individuals who are 18 years of age or older. By using this website, you confirm that you meet this requirement or are using it under the supervision of a legal guardian.
Permitted Use
Harmony Health's website may be used for lawful, informational, and personal purposes. Prohibited uses include:
- Unauthorized access attempts
- Distribution of malware or harmful code
- Reproduction of copyrighted content
- Commercial use without prior written consent
We reserve the right to restrict or terminate access at our sole discretion.
3. Intellectual Property
All text, graphics, logos, audio, video, and other materials on this site are the property of Harmony Health or its content providers and are protected by copyright and intellectual property laws.
You may not copy, republish, or modify any content without written permission from Harmony Health.
4. Website Content Accuracy
While we aim to keep information accurate and up to date, Harmony Health does not warrant the completeness or accuracy of any content provided on our website. Information is provided for general purposes only and should not replace professional, legal, or medical advice.
5. Privacy Policy
Privacy Commitment
Harmony Health is committed to protecting your privacy. We do not sell or rent your personal information and will never share your SMS opt-in data or phone numbers with any third party or affiliate company for marketing purposes.
Types of Personal Information We Collect
We may collect the following types of personal data:
Contact Information
Name, email address, phone number, mailing address
Demographic Information
Age, gender (if voluntarily provided)
Device Information
Browser type, operating system, and referral links
Form Submissions
Messages or inquiries submitted via contact forms or surveys
Service-Related Information
Caregiver or member preferences, care plans, appointment history
SMS Opt-In Information
Phone number and consent status
Website Usage
Browsing behavior, page views, clicks, IP address, location data
How We Use This Information
We collect and use your information to:
- Provide requested services and coordinate care
- Improve user experience across digital platforms
- Send appointment reminders, billing notifications, and follow-ups
- Respond to inquiries and feedback
- Monitor website performance and traffic
- Personalize communication and content
- Maintain security and prevent fraud
- Meet regulatory or legal obligations
- Provide SMS notifications if consent is given (see SMS section below)
Data Sharing Practices
Harmony Health does not sell or trade your personal data, including SMS consent data.
We may share information only in the following limited circumstances:
We do not share SMS opt-in information with any third parties for promotional or marketing use.
6. HIPAA Compliance
Harmony Health adheres to the Health Insurance Portability and Accountability Act (HIPAA) and maintains strict policies for the handling of Protected Health Information (PHI). However, our website and contact forms are not intended for sharing sensitive health information.
For matters involving PHI, please contact us directly through secure methods.
7. SMS Terms & Conditions
SMS Consent
We only send text messages to individuals who have explicitly opted in. SMS opt-in or phone numbers collected for SMS are not shared with third parties or affiliates for marketing purposes.
Types of Messages
By opting in, you may receive messages related to:
- Appointment reminders
- Follow-up or wellness check-ins
- Billing alerts
- Service updates
- Special promotions (only with prior consent)
Message Frequency
Message frequency may vary based on the type of service. Typically, you may receive up to 2 SMS messages per week.
Message Fees
Standard message and data rates may apply, depending on your mobile carrier and plan. International messaging may result in additional charges.
Opt-In Methods
You may opt into SMS communication:
- Verbally during service intake
- By checking the SMS consent box on an online or paper form
- By confirming via text or written request
Opt-Out Instructions
You may opt out at any time by:
- Replying "STOP" to any message
- Contacting us directly to request removal
Standard Messaging Disclosures
- Message and data rates may apply
- You can opt out anytime by replying "STOP"
- For help, reply "HELP" or visit our contact page
- Message frequency may vary
Example Message:
"Hello, this is a reminder of your upcoming appointment with Harmony Health at [Location] on [Date] at [Time]. Reply STOP to opt out."
9. External Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their respective terms and privacy policies.
10. Changes to This Policy
Harmony Health reserves the right to update these Terms and this Privacy Policy at any time. Changes will be posted with an updated "Effective Date." Continued use of our website or services constitutes acceptance of any changes.
11. Contact Us
If you have questions about this policy, your data, or any part of our services, please reach out: